Terms of Use
ARTICLE 1. Purpose
Thank you for using services provided by keywesmartlock CO., ltd. (the "Company"). The keywesmartlock Comprehensive Terms and Conditions ("Terms and Conditions") are applied to keywesmartlock and KeyWe services ("Services") and are meant to help you get used to a wide range of Internet and mobile services the Company has to offer. These Terms and Conditions outline general provisions including the rights, duties and responsibilities, terms of use and procedures necessary in your use of Services. We hope you will take time to read them carefully.
• “keywesmartlock Services” mean any service provided by the Company under the brand name of keywesmartlock
• “KeyWe Services” mean any service provided by the Company under the brand name of keywesmartlock
ARTICLE 2. Contents, Effect and Changes of the Terms and Conditions
• The Company will post these Terms and Conditions in an applicable Service or on the front page of Services or send notifications thereof in other methods. The Terms and Conditions will have effect on anyone who agrees to them.
• Our Terms and Conditions may change, if necessary, to the extent that they do not violate relevant laws and regulations. In case of any changes, the Company, in principle, will notify or inform you about the changes at least 15 days prior to the effective date. If the changes inevitably affect you adversely, the Company will send email to the email address you use as a keywesmartlock Account or KeyWe ID, send notifications or use any other reasonable means to notify or inform you about such changes at least 30 days prior to the effective date.
• You are deemed to agree to the revised Terms and Conditions unless you express yourself after the Company clearly notifies or informs you as described above that you are deemed to be agreeing to any changes made if you do not give refusal no later than seven (7) days after the effective date of the revised version. If you do not agree to the revised terms for a Service, you may terminate your use of that Service in accordance with Paragraph 1, Article 12.
ARTICLE 3. Additional Terms
Any matters not specified in these Terms and Conditions will be subject to relevant laws or individual terms and services of a relevant Service, policies and rules that the Company may adopt from time to time ("Guiding Principles"). If there is a conflict between these Terms and Conditions and the Guiding Principles, the Guiding Principles will control for that conflict.
ARTICLE 4. Creating KeyWe Account
A KeyWe account is a combination of characters, special characters and numbers you registered before to personally identify yourself in Services. You may create your own KeyWe Account once you agree to the Terms and Conditions, register your KeyWe Account and password, and if needed, the Company may approve your account after verifying your email address or telephone number. Of course, if you want, you may also create a KeyWe nickname.
ARTICLE 5. Rejecting or Withholding Approval of Creating KeyWeAccount .
1. The Company may not approve of your creation of KeyWe Account if any of the following applies. Especially, if you are under 14 years old, you can create a KeyWe Account only if you have consent from your parents or legal guardian.
• If the Company had deleted your KeyWe Account ;
• If you have attempted to create a KeyWe Account by using a third party’s name, email address or personal information;
• If you did not enter required information or entered false information in the process of creating a KeyWe Account ; or
• If you violate any applicable law or regulation, or additional terms or standards set by the Company.
2. If it is found that you have created a KeyWe Account in violation of the above conditions, the Company may immediately stop providing Services to you, delete your KeyWe Account, or place other appropriate restrictions.
3. On the following occasions, the Company may withhold consent to creating your KeyWe Account .
• If there is no practical space in the installed capacity to provide Services;
• If a technical issue is found, at our discretion, in providing Services; or
• If the Company finds it necessary for financial or technological causes.
ARTICLE 6. Managing KeyWe Account
1. You should be the only person who signs in with your KeyWe Account should never let others use them. You should manage your password by yourself so that others may not have unauthorized access to KeyWe Account. If you learn of any unauthorized use, please contact the Customer Service and let us know. The Company will provide you with instructions to protect your account or ID from unauthorized access by others.
2. You may view and change your information using the Settings menu in Services. However, you may not be able to change some information like your KeyWe Account, phone number and unique device identifiers required for us to provide and manage Services. If you want to update the information you provided us at the time of signing up for Services, you may change it directly on the Services or contact us via email or Customer Service.
3. The Company is not responsible for any losses resulting from your failure to update information in Services
ARTICLE 7. Providing and Changing Various Services, etc.
1. The Company offers you various Services you can enjoy on the Internet or through your mobile devices, such as a social networking service, bulletin board, online content service, and location-based services. You may download Services from application stores and install them on your smartphone, install Services on your personal computer or visit our website to use Services we offer. We kindly ask for your understanding that we have to send separate notifications on the details of each Service, for this is to ensure immediate changes and improvements on our Services to meet your needs. Please feel free to view the detailed instructions for use of each Service that will be made available through the application store, the “Q&A” center for each Service, and the applicable guidelines and notifications.
2. The Company grants you a personal, worldwide, non-assignable, non-exclusive and royalty-free license necessary for your use of the software provided to you by the Company as part of Services. Please do not forget, however, that this does not grant you the right to use our trademark or logo.
3. The Company may provide you with updates of the software needed to use Services once a new feature is available or an unnecessary feature is removed. Please update the software regularly so that you may use and enjoy the benefit of Services.
4. For quality services, the Company may send you service announcements, administrative messages, advertisements and other information related to your use of Services by email or post them on the Services.
5. If you encounter problems like system errors while using Services, please contact the Customer Service at any time.
6. If you choose to connect to a 4G/LTE network provided by your carrier when using KeyWe Services, please note that you may be charged additional data fees by your carrier. You’ll be responsible for any additional data charges incurred when using KeyWe Services. Please contact your carrier for further inquiries regarding your data plans.
ARTICLE 8. How to Use Services and Things to Be Careful of
1. You may freely use our Services, but please do not forget that you may not misuse them as follows:
• Don't interfere with our Services or try to access them using a method other than the ones we provide or approve.
• Don’t collect or use information of other Service users or provide it to any third party. You should not use Services for profit and send or post offensive, obscene or illegal content like information that infringes upon copyright.
• Don't copy, modify, distribute, sell, transfer, lease, or pledge any part of our Services or included software, or allow any third party to use them without the Company's consent. You should not reproduce, disassemble, duplicate or alter Services, nor may you reverse engineer or attempt to extract the source code of the software.
2. You may not assign, transfer or pledge the rights to use Services or any contracts with us.
3. If you do not comply with our terms or policies or applicable law, the Company may investigate your misconduct, suspend or stop providing Services to you, or restrict you from signing up again.
4. If you do not have any record of signing in or accessing Services during the time period set by applicable laws, we may discard or store your information separately by sending email or SMS notifications to the address you registered with or using other effective means. If there is not enough necessary information as a result, you may not be eligible to use Services.
ARTICLE 09. Using Paid Services
1. Our Services are provided free of charge, but there may be a few paid Services. For example, you may send keys with your friends for free but should buy some emoticons to send them to friends. Similarly, you may use KeyWe Service for free but should pay for Premium Service.
2. If you are using paid Services, you may use them after payments are made. We accept payment methods like mobile phone, credit card, phone call, bank transfer, deposit without a bankbook, prepaid electronic payment options, etc. Available payment methods may vary by paid Services. Payments will be automatically charged for Services billed every month unless you stop using the Service and send us a request to cancel automatic charges.
3. The Company may ask for more personal information necessary to proceed with the payment, and you should provide the Company with accurate information.
4. In case of a wrong payment amount or a full refund, the Company should send a refund to your original payment method. If it is impossible to refund to the original payment method or partial refunds are required for the termination of a Service, the Company will make refunds in a manner it chooses at its discretion. The Company should refund within three (3) business days from the date refund obligations incurred and interest rate for overdue refunds will be set at an annual rate of 11 per cent. Please note that we do not pay interest for arrears if we need your support for refund and you caused the delay. If the refund is attributable to you, you may bear the cost incurred in refunds. If the refund is attributable to the Company, the Company will cover the cost.
5. If there is a conflict between Paid Service Policy in these Terms and Conditions and Paid Service Policy of each Service, the latter will control for that conflict.
ARTICLE 10. Using, Modifying and Terminating Services
1. The Company does its best to provide Services 24/7 all year round. However, we may temporarily stop our Services for regular or temporary inspection for maintenance, repair or for other reasons, and we will make sure to give you advance notice within Services on such occasions. If Services are unexpectedly suspended, the Company will make its utmost efforts to figure out the possible causes and restore Services as soon as possible.
2. We may modify functionalities or features of a Service, or suspend or stop a Service because the contract signed with a content provider for service provision is terminated or modified or a new service is launched. We will post notice of such modifications or terminations on the front page of Services or on the screen or the notice page in the applicable Service. We will make reasonable efforts to notify you individually of any modification or termination that materially affect your rights or obligations, by sending electronic messages or an email to the email address you use as a KeyWe Account , or through other similar mechanisms.
ARTICLE 11. Terminating the Use of Service
1. You may request for the termination of these Terms and Conditions at any time by using the menu provided in Services. The Company will take actions accordingly in a swift manner as required under the relevant laws and regulations.
2. Upon the termination of the Terms and Conditions, unless we are required to preserve your information under the relevant laws and/or the Privacy Policy, all the data such as your information or Posts will be deleted. If your Posts are clipped or shared by a third party using another sharing function or if you have added comments to Posts of a third party, such data will not be deleted, to the extent necessary, for other Service users.
3. Also, you may opt out of some of our various Services. In such a case, the data in relation to the discontinued Service will be deleted while KeyWe Acoount will be left intact for use of other Services.
4. You may discontinue using paid Services after you ask for termination and the Company gives approval. Refunds will be made if there is remaining non-refunded amount. If there is a conflict between the provisions of each paid Service and these Terms and Conditions on ways and effects of discontinuing Services, the provisions of each Service will control for that conflict.
5. You may apply for using Services again even after you terminated Services. There may be a delay before the new state is reflected on some Services. Please see the Guiding Principles for detailed information.